Act! v21

Act! v21 was released in November 2018.  Here is a summary of the Key New Features:

Dynamic sales pipeline management (subscription products only)

Sales Opportunities now include a dynamic pipeline view featuring new tools that help you focus on making more sales:

• context sensitive KPIs
• an interactive sales funnel
• an actionable sales pipeline with drag & drop
• advance filtering

Powerful new Marketing Automation (subscription products only)

Optimise all the ways you communicate with prospects and customers with the new Act! Marketing Automation to maximise engagement and drive business growth. Key deatures include:

• Comprehensive campaign management
• Visual workflow designer
• Effective lead management
• Time-saving CRM workflow
• Real-time response metrics
• Deliverability & best practice consulting

Other Subscriber exclusive updates (Act! Premium & Premium Plus only)

Numerous valuable enhancements including:

• Act! Insight dashboards work with the data in Custom Tables
• Various improvements to Custom Tables 

Other updates & enhancements (all products)

• Option to attach inbound Outlook emails to Act! history automatically.  Previously this has only been available via 3rd party add-ons.
• Convenient access to helpful resources in the redesigned Welcome page